Tenants Q & A


We at Elite Property Brokers pride ourselves with offering professional and efficient service in order to assist with making tenancy enjoyable and stress free.

The following information will assist you in ensuring a trouble free tenancy:

Whom do I talk to during my tenancy?

Your property Manager, Tania Scuderi is your point of contact for all matters relating to your tenancy email Tania

Our hours of operation are 8.30 a.m. to 5.30pm. Monday to Friday & 8:30 a.m. to 4:00 p.m. Saturday.

Getting Set-up…. Electricity, Gas and Telephone

Please remember to contact all relevant service authorities to set up your account as soon as possible. If you don’t, you may face disconnection and be liable for re-connection fees.

  • Telstra (phone-line connection*) 132 200
  • AGL (gas connection) 131 606
  • Energy Australia (electricity connection) 131 535

You may also like to arrange a re-direction of your mail from your previous address. This can be done by completing an application at any Australia Post Office.

Condition Report

You are provided with two copies of the condition report upon taking possession of the property. This report is very important as it outlines the condition of the property at the commencement of your tenancy and will be cross-referenced with the outgoing condition report upon vacating the property.

It is imperative that you complete the condition report thoroughly making any additional comments you feel are necessary to accurately describe the condition of the property. 

When you have completed the Report, please sign and return one copy to our office within the first 7 days of your tenancy, retain the other copy for your records.

Note failure to return a signed copy to our office within 7 days ultimately means that the report provided by Elite at the commencement of your tenancy will be cross-referenced with the outgoing inspection report at the end of your tenancy.


The Bond is monies required to be paid by the tenant at the commencement of your tenancy as security for the landlord to cover any unpaid rent or damage to the property or any other claim made against the tenant at the end the tenancy.

Your Rental Bond will be lodged with the Rental Bond Board and upon lodgement you will receive written confirmation and details of your rental bond number for your records.

Making Rental Payments

In accordance with your signed Residential Tenancy Agreement all rental payments are made in advance either fortnightly or per calendar month.

If at any time you are not able to meet your obligation to pay rent you must immediately contact your property manager

  • You may make payments via EFT (Electronic Funds Transfer), Direct Deposit or Cheque posted to our office.
  • Please make sure all rental payments are made in full, on or before the due date.
  • For the purposes of identifying your rental payment we request that you use the property address or you surname with each payment made

Repairs and Maintenance

Should any repairs be required at your rental property throughout your tenancy, notice must be received in writing and may be submitted the following ways;

  • By email to tania@elitepropertybrokers.com
  • Fax 02 9908 5887
  • Online on our web site using our Online Repair Request Form, completing the details and sending it to us.

Only emergency repairs will be accepted verbally. All repairs are attended to as promptly as possible; however, it is often necessary to obtain the Landlord’s approval and/or quotes before any work can commence, so unfortunately a delay is sometimes unavoidable.

Misplacement of Keys

Should you lock yourself out of your property a set may be available from our office during office hours. These must be returned within twenty-four (24) hours.

If you require assistance after hours, please contact a locksmith (all call outs are at tenants expense), or your Building Manager may be of some assistance


As your landlord’s insurance does not cover your personal belongings, We recommend that you take out contents insurance throughout your tenancy.

Routine Inspections

The purpose of routine or periodical inspections is to advise the landlord of the condition of their property and how it is being maintained. They also give you the opportunity to advise Elite of any repairs needed.

Elite will routinely inspect your rented property 3 months after the commencement of your tenancy at regular intervals thereafter throughout the term of your tenancy.

Breaking your lease

If you must break your lease you should notify Elite immediately. Penalty costs will be incurred by doing so.

Ending your tenancy

If you intend to vacate at the end of your Residential Tenancy Agreement you are required to give fourteen (14) days written notice prior to the expiry of the fixed term of your Agreement.

Once the fixed term has expired, you are at liberty to continue living at the property or to vacate. If you intend to vacate, written notice to that effect must be received by our office at least twenty-one (21) days prior to the vacating date.

Your notice must be signed by all lease holders and sent via:

  • Fax 9908 5887
  • Person to our office
  • Post (notice period commences from when our office receives the notice) please allow 2 days for postage

Unfortunately we cannot accept vacate notices via email this includes scanned notices as they are not legally acceptable.

In accordance with the Residential Tenancy Act you are responsible for paying rent until the keys are returned (this includes extra copies made).

Outgoing inspections are carried out at the end upon vacating the premises, the inspection report completed is cross-referenced with the ingoing condition report which was completed at the commencement of your tenancy in order to ensure that no damage was made (beyond).

Your bond refund will be processed promptly after the property is vacated, taking into consideration any claims that are approved by both parties.

In the event the bond claim exceeds the bond amount, you will be required to pay the additional amount. A bond claim can be made in the following circumstances;

  • If there is damage done by the tenant
  • If any item that was initially in the property is missing
  • If the property is left dirty (see our cleaning checklist as a guide for cleaning required)
  • If personal items are left in the property
  • If there is any unpaid rent at the end of your tenancy.
  • If the landlord suffers some loss as a result of your not complying with your obligations and responsibilities as a tenant.